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I have been working at Familia Development full-time (Less than a year)
It's easy to get a job there, since the only real qualification they seek is a pulse. This job is great for young single moms with histories of showing up high to work and walking out three weeks after being hired. The only real pros are that it's technically a job and it pays in American dollars.
They depend on high personnel turnover so they don't have to distribute bonuses. Management uses bogus warnings and write-ups to deflect attention from their own terrible performance. Managers are the only employees who stay more than six months, and the average employment period is two months. There is basically no training, they just have you watch six hours of badly-formatted computer-based modules, then they sit you at a phone and let you go. The environment is hostile and toxic--near constant yelling to "speed it up!" and "push it, girls!" The bathrooms are unspeakably filthy, and you need a doctor's note to use them more than three times per shift to avoid a write-up. It's basically a kindergarten classroom. For a company that claims to care for patients, they do an awful lot of dirty deeds to them. Dental assistants regularly break off tips of instruments in the patient's gums or jaws, causing the patient to need to be referred to an oral surgeon to retrieve the foreign object. The dentists are either straight out of dental school or can't get hired anywhere else, so they regularly break the teeth they are extracting. One dentist accidentally stitched a patient's cheek to their gum. I should note that Familia Dental focuses on Medicaid patients, who are generally on hard times and are easily taken advantage of. Also, Medicaid is rumored to be cutting dental benefits in July, so this place should self-destruct in no time.
Advice to Management
If training in the billing department was better, there would be fewer fraudulent charges to patient's insurance. If call center training were thorough there wouldn't be such high turnover and call center reps would actually know what they're doing. Also, sucking on vaporizers from behind the management podium is tacky and sets a bad tone in the office.