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I have been working at Fidelity Investments full-time
The people here legitimately care about the clients and the work they are doing. Really great group, for the most part.
Sometimes (though rarely) it really does feel like a big company. Sometimes management/HQ in Boston feels really far away. Lots of buzz about how great they are (which I believe,) but because it is such a large company, there is still a feeling of separation. Hard to stop that.
Advice to Management
Keep up the good work. Continue to find ways to make the investor centers feel more connected.