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I have been working at Follett Educational Services as a contractor (More than 3 years)
Friendly work environment, pay on time, can start with very little to no experience
Constantly shifting rules, hire as temporary employee, advancement to full-time status is difficult due to frequent layoffs, vague requirements. Employees are rarely rewarded for excellent service in a physically demanding environment.
Advice to Management
Establish one set of rules for temporary employees with clear path to full time status. Reward based on merit.