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I worked at Franklin Mint Federal Credit Union full-time
Has a nice incentive policy. Payouts could be a bit better, but nothing to sneeze at. Generous PTO policy, even for new employees. Some executives and back office team members genuinely care about the front line.
Company went from being stagnant with updating technology, policies/procedures, branches, etc., to trying to do everything at once. The result is a veritable cluster of miscommunication, frustration, setbacks, and relative ignorance of existing branches badly in need of updates while putting all the focus on new branches. Issues with IT are almost always the primary complaint in company reviews. IT infrastructure needs major updating...$150K apparently budgeted for that in the coming year, but they spent more on a cafeteria at the main office that benefits only those in the back office. Company needs to focus on one thing at a time, first by fixing the problems being experienced by the existing locations instead of worrying about renaming everyone's job title... Company frequently relies on hiring outside employees instead of promoting and advancing employees from within...seems like a waste of resources having to constantly train new employees instead of using the talent already available.
Advice to Management
Stop trying to flip the entire company from top to bottom. It's turning into chaos. Look at how many employees are leaving since the beginning of the year.