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I worked at Frontier Communications full-time (More than 8 years)
You don't have to put in a hard day's work to get a good paycheck. That's a pro for some people. Good benefits. Health plan is good, dental and optical are good. Good vacation policy. CEO and corporate management seem to want to take the company in a positive direction and they seem to know what they are doing.
There is a huge disconnect between corporate and local areas. Local managers and employees don't seem to be invested in the company anymore. Lots of resource waste. The managers who do care are not empowered. Many employees don't put in a hard day's work and aren't, or can't be, held accountable. The customers are rarely happy because they are promised what cannot be delivered. Frontier company is loosing a lot of local business customers.
Advice to Management
Go to the local sites. See for yourself what is going on. Stop taking people at their word because people are covering for each other. Some people are working very hard and others don't even show up for work. Everything is let to slide, so there is no reason for employees to change. Start holding people accountable and fire the ones who are holding up progress. Frontier has a bad reputation in the community. Make the customers happy again. The status quo is not growing this company.