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I worked at Gaylord Hotels full-time (More than a year)
I would say the best thing about working for the Ritz Carlton was the amazing employees that I had to chance to interact with daily and making memories for guests who visited us.
This company has everything perfect on paper, but the people that are chosen for upper leadership positions act as if you, as an employee, are disposable. There is no care for you as a person and act as if your family - work life balance is not a priority. Employees are underpaid for the amount of hours they want you to work daily and the yearly raises are insignificant. The respect level that upper management has for employees has completely disappeared to the fact that they will not speak to you when they see you in the hotel, but want you to put on a show when they are being audited. I am extremely disappointed in management at this hotel and can see why they have lost so many valuable employees.
Advice to Management
Management, especially upper management, really needs to listen to employees' concerns. Respect is something that should be given to everyone, if you expect it in return. Very difficult to advance in this hotel unless you superficially are a "yes" person to upper management. Needs to improve on motivating their employees and not continue to take them for granted. Your employees are the ONLY reason why the AAA gives you a 5-star rating year after year and why guests posts great comments on TripAdvisor and gallop. Please do not continue to manage the employees in the way that you are because more and more people will continue to leave and you will lose the essence of what brings guests repeatedly back to the hotel......the employees who provide exceptional service.