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I worked at Geek Squad (More than a year)
I worked in the store and as a remote tech, the GeekSquad culture is great, the collaboration is awesome, some great deals and discounts as well. Good place to gain experience but not to stay.
No room for advancement, you have to live in MN and work at corporate to get a chance to advance, but as a remote agent, you compete with thousands of applicants over a few positions that do not come often, scheduling is horrible, one day you work 6AM and other day you start at 6PM, work life balance is non-existent, employee is always at fault if any issues arise and the company does not own up to its shortcomings. Company also cuts hours without notice to save money, little training, no fully operational proprietary software, there are always issues, client wait times go over 3 hours sometimes and employees get bad reviews cuz clients get upset over the long wait and then the company rates the employees based on the clients rating which does not reflect the employees actual performance and productivity.
Advice to Management
create a working system, do not have the employees waste their time entering redundant info 3 different systems, do not be evil and give employees the benefit of the doubt, and when you create an action plan please stick to it.