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I have been working at Genuine Parts full-time (More than 10 years)
Long time standing of economic success and tradition. Good growth achieved over the years.
Current leadership is dismantling morale and has little or no value for current field management and chooses to lead by threats and intimidation. The treatment of customers is horrible. So many top level departments working and pushing down work to the field in order to justify their existence.
Advice to Management
Stop being so arrogant and listen to your boots on the ground. Results are achieved by listening and encouraging open dialog, not shutting your team down and working behind the scenes to find way to eliminate annual compensation.