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I worked at HomeRun.com full-time (More than a year)
The people I worked with in sales are great.
I've never been part of such a mismanaged company. The upper management in San Fran seems oblivious to the major problems with the sales team in AZ. The management team in Scottsdale treats the sales team like dirt. They deny paying legitimate commissions any chance they get. Seriously. They recently gave me a list to sell from and said only sales made from this list would be paid. So, ok, I made 15 sales from that list but was only paid for 12 of them. When I questioned this, I was told that 3 of the businesses I sold actually shouldn't have been on the list they gave me, so they won't pay me anything for those! Seriously?! Yep. I did everything I was told to do, but they made a mistake....so I was not paid because of their mistake! I said - this isn't fair. They wouldn't budge. I wasn't the only one this happened to. I never did get paid for those sales. Right before I quit it was announced that if you didn't sell a certain amount of the new product we had each month, you would only receive 1/2 commission on everything else you did sell. Fortunately, I sold enough of the new product to get full commission on everything else I sold, but then if any of the new product was sold to a business that was "mistakenly" on that special list, I still wouldn't get paid for that. I'm not making this up! Their philosophy is the old - heads management wins, tales sales people lose. In other words the sales people Always lose. If you have to work here, watch your commissions closely. My commissions were only right 5-6 times in 2 years. They eventually did pay me what they "forgot" when I called it to their attention, but several times it was a lot of money - just under $1000.00. What if I wasn't paying close attention! The corporate pattern is this: They over promise new corporate partners and then under deliver. Understandably, those new partners then drop them. They have gone through at least 6 or 7 corporate partners while I was there. Then when a corporate partner drops them, they punish the sales force. Never mind that there has never been any training to speak of, or marketing tools to use or direction from management - they just keep changing the commission structure to take more money away from the sales people. The morale of the sales force keeps getting worse, and management responds by doubling down and taking even more away. It is becoming a cut throat, back stabbing sales operation, just like management. It didn't have to be this way. They had a lot of bright, talented, well educated people over the last few years. Some are still there, but management seems to be trying to drive them out when they should be promoting them to bring some sanity to the company. What a disaster.
Advice to Management
Patrick, several months ago when you told all of us that you let the company down, I was encouraged. When you said that things were going to change - I thought you meant change for the better! But, they have been changing for the worse. What gives? Have your Scottsdale management team stop stabbing each other in the back long enough to come clean with your sales people. Tell the sale people what is really going on! Are you trying to tank the company? If not, delegate SOMEONE on your management team to crack open a book on management and learn how successful management works. My recommendation would be any book by Peter Drucker, the father of management. I've considered myself a student of his for years.