Hospice Compassus – Princeton, WV
), educational, and evaluative services to meet the needs of patients and their families. S/he helps the patient and family maintain their maximum… StartWire
I worked at Hospice Compassus full-time (More than a year)
Being able to help families at an important time is truly rewarding. The Clinical staff is a bunch of superheros for what they do each day. Most days working with families and clinical staff left me a "good Tired"
Once you have gone through the initial training, you are thrown out into the field. In the marketing spectrum of this company they have lost sight of the 3 core things they say they are about, and have turned human end of life journeys into a number - an admission, a referral, an entry. Upper management does not realize what is going on in the field with the clinical staff being spread too thin, and the lower census reflects the increasing change in staff turnover as the relationships are worn thin...yet the upper management wants more with less staff. Sales Directors are not allowed to be in the field to help and mentor, as they are tied to conference calls, sales reports and numbers. If they would actually utilize the training given, they would open up some questioning, see the gap that they have created and start bridging back to a meaningful solution within the markets. Until then, Spin away, and the hospitals will gather up those needing the benefit while under their wings with no looking back. Its a true shame the direction the company has taken. They may have doubled in size in October 2015, but they have lost the advantage of doing good business in the communities and being known for the caring teams. Now I hear mostly the resounding term of "money driven" and high turnover to pay for their mergers....so very sad.
Advice to Management
Actually build the relationships, let Sales directors help in the field, and refocus on what used to drive the census up. Current methods are driving the relationships away, and it will be a long haul back to regain that trust....