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I worked at International Cruise & Excursions (More than a year)
Some of the best reasons were that the company promotes from within.
They can be unprofessional, very inconsistent, not enough support from upper management, the turn over rate is very high, they don't value good, loyal, hard working employees and while change is good, every day it's something new or changed and no one is on the same page.
Advice to Management
Train your management and supervisors so that they can exceed and do well. They are thrown into their roles with no training or much support. If they do well and are respected by employees then they will work harder for them.