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I have been working at Jagex full-time (More than 5 years)
Good overall competitive benefits package, including pensions, training and healthcare along with smaller things like birthday vouchers, team jollies, beers on payday etc - and Jagex management want these to remain competitive. Colleagues are great, there is a real sense of camaraderie around the office, forging long term friendships. Things have turned a corner lately following a difficult period, with new management genuinely trying to make a difference and learn from the mistakes of the past. Communication has improved a lot, with much more transparency and openness. There is a sense of proper corporate planning here following the change in leadership, and things are less reactionary and knee jerk than they were before. The future looks clearer and brighter than it has done in years.
Some staff who have been here for a long time seem to take the place for granted and constantly moan and complain about the tiniest things, which can be very frustrating. The company is still struggling to launch a second major game, and RuneScape cannot last forever, so the next success needs to come from somewhere. Some areas are slightly lower paid than they should be, although most are fine, and there are moves being made to correct this. Outdated technology makes it hard to attract talent or do new projects easily.
Advice to Management
Get a second successful game out. Keep up the openness and transparency. Stick to your plans and don't change direction at the first sign of trouble.