Kmart – Hummelstown, PA
Provides “World Class” Member Service by surprising and delighting our members everyday. Supervises fast and efficient cash register operations… Kmart
Kmart – Enola, PA
such as selling and servicing customers, providing customer assistance and ensuring merchandise replenishment needs are met in order to deliver a… Kmart
Kmart – Elizabethtown, PA
Responsible for providing friendly & efficient pharmacy and Health Beauty Care department care to all customers. Some essential duties include data… Kmart
I worked at Kmart full-time (More than a year)
After working in 2 stores and helping in 3 others, I've found mostly good, hardworking people focused on customer service and more than just their own problems. The managers that I worked with aimed to solve problems rather than quoting policy and sometimes even pushed back at the system for solutions that were good for customers, employees and the store as a whole.
Of course there will be the "kids" that want the paycheck without the work, but fortunately they're usually don't last long. Part-time only and low compensation policies keep a lot of the best candidates away. Technology is nearly antique, but trying to keep up with modern business.
Advice to Management
The folks at the top need to give the store managers a little more freedom to run the stores. Sometimes one good full-timer can get more done and do more to WOW a customer than a dozen part-timers. Spending the extra to keep a good employee can bring much more value than just having bodies in the store. Also, if you are going to jump into something, like online ordering and the phone app, you need to go all the way, not just "enough." WiFi in the stores, ordering terminals, registers that can support it easily, employees dedicated to serving it, etc. Show that you are interested in these customers.