Kmart – Wilkes-Barre, PA
Responsible for providing friendly & efficient pharmacy and Health Beauty Care department care to all customers. Some essential duties include data… Kmart
Kmart – Scranton, PA
Promotes a positive shopping experience for members using the Welcome, Assist and Thank approach. Assists in maintaining and promoting accurate unit… Kmart
Kmart – Moosic, PA
Provides “World Class” Customer Service by surprising and delighting our customers every day. Assists Store Coach in managing the store including… Kmart
Kmart – Hazleton, PA
Provides "World Class" Member Service by surprising and delighting our members every day. Provides food service according to industry food… Kmart
Kmart – Hazleton, PA
Jobs in this category are responsible for protecting company assets from loss or damage through activities in safety training & monitoring, inventory… Kmart
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I worked at Kmart part-time (Less than a year)
The store I worked in had a great staff and a clean store. Most of the people were pretty friendly. The pay was pretty typical for this kind of work. I didn't stay long enough to see advancement opportunities at this particular store.
The cashiers have to badger customers by trying to sell them warranties and credit. I can see this being something that you would expect when you shop for appliances or tools at Sears (the parent company), but most people don't expect that for buying a cheap alarm clock or hair dryer. Someone running in to grab a few items in a hurry can't, unless they pay with their Sears card. This makes cashiers have to deal with angry and confused customers all day. Not to mention that only about 10% of their customers understood the rewards program. The people that could really use it seemed to have the hardest time understanding it. Taking the time to explain it angered customers that were waiting in line. It created unnecessary havoc.
Advice to Management
Stop trying to run Kmart like it is a Sears or even in the same genre of retail establishment. Kmart does not compete in that market. They are competing with the likes of Walmart and Target. Streamline the rewards and don't hide them. Offer warranties on items to all customers even if you have to charge a little more for the items that fall under warranty. There is a potential to have a great business and the foundation is there, but the sales tactics drive customers away. I go 5 miles out of my way to shop so I do not have to deal with the registers at Kmart.