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I worked at LOVEFiLM as a contractor (Less than a year)
If you love movies, great perks, salary
They keep doing the same things over and over again and haven't really addressed the fact that there is so much competition and customers now have so much choice. Everything seems to be a last minute thought. Poor location. No support from senior management.
Advice to Management
Realise that you're no longer the only game in town. Take more chances.