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Love's Travel Stops & Country Stores Jobs in Colby, KS

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16 days ago

Retail Cashier

Loves Travel Stops & Country Store Colby, KS

We have a lot to offer. • Medical/Dental/Vision and Life Insurance Plans • Flexible Scheduling • Road to Success Program for career… Loves Travel Stops & Country Store

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Love's Travel Stops & Country Stores Reviews

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Recommend to a friend
Approve of CEO
Love's Travel Stops & Country Stores Chairman and CEO Tom Love
Tom Love
127 Ratings
  • Helpful (2)

    Mind boggling, fearful, and stressed with a hint of family time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tire Care Manager
    Current Employee - Tire Care Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Love's Travel Stops & Country Stores full-time (More than a year)


    Salary, bonus, benefits, profit sharing are all amazing with this company.


    Serious role problems and fundamental staffing shortages. The tire technicians shouldn't be cutting grass, taking the garbage to the compactor or cleaning droppings from the walls. Multitasking is one thing, but a tire technician should NOT be a janitor/maintenance person too. Maintenance to include: 1)climbing atop canopies to fix LED lighting 2)riding a man lift 30 feet in the air to change exterior pole lighting 3)plumbing 4)electrical 5)cutting grass 6)weed eating and flowerbed maintenance 7)pressure washing thousands of square feet of concrete 8)taking 30 exterior trash cans and another 20 interior cans to the compactor twice in a shift 9) sweeping acres upon acres of trash laden property 10)cleaning bathrooms from ceiling to floor grout 11)cleaning showers from ceilings to floor grout 12) fuel pump cleaning 13) diesel pump cleaning 14)pump repairs 15)trash can, wash bucket cleaning 16) concrete oil drying 17) window and frame cleaning 18) fuel spill clean up 19) toilet paper, paper towel and soap checking every 30 minutes 20) changing air filters I am sure I am missing some maintenance such as hot water heaters, lawn mowers, and compressor items here but these are 20 tasks that MUST be done regularly on top of running a tire business which includes... 21) customer service 22) stocking tires 23) service advising/service writing 24) cleaning up shop 25) stocking, cleaning, maintaining service trucks 26) collection of purchase orders 27) changing tires, mounts and dismounts 28) road calls 29) mechanical work (they fall in this category because while tire techs are busy being janitors, mechanics are busy being tire techs) 30) shift counting 31) labor logging 32) answering phones 34) faxing invoices 35) running and promoting tire passes 36) manning choke points 37) checking emails 38) taking pictures 39) sending emails 40) tire repairs AND THE the Tire Service Manager has to be capable of jumping on any of the aforementioned tasks PLUS... 41) constantly interview due to high turnover 42) constantly hire and train due to high turnover 43) complete video reviews daily 44) cover double shifts constantly due to high turnover 45) fill out a check list daily 46) correct charge backs daily 47) correct error rejects daily 48) file end of day paperwork daily 49) file credits daily 50) order inventory from multiple vendors 51) ensure all inventory is received correctly 52) perform mechanical audits 53) perform tire audits 54) create purchase orders 55) follow up on all aforementioned tasks for each employee 56) be threatened with termination consistently 57) worry to the point of panic attacks 58) work 135 hour/12 day weeks 59) upset the wife 60) be pushed to the limit Most of these, with the exception of the last 5 are all wildly desired and well thought out tasks but somehow divisional management can't work out a way to add extra staff with millions in profits. You can't staff a busy store like you would a slow store. You can't realisticly expect that all of these items get done correctly, completely and without fail when you are asking service managers not to manage, tire techs not to change tires, and mechanics not to work on mechanical jobs. You're fully and whole hearted saying to your staff that 'we don't care and we want results'. I love everything that I do and I love the busy atmosphere but too much is too much. I just wish that some of the profits went to more adequate staffing, separation and specialization of duties, and a better overall quality of life through reduced stress and workload. Vice presidents are preaching training and lower turnover while district managers are threatening to fire people as motivation to get things done. It's a no win and I may have inadvertently written my next resume with this review. I've been telling my superiors for months about fundamental issues I see and with zero progress. 'This is the way it is and we have to get the jobs of 10 men done with 3 men' is the mentality here. I think the company is growing exponentially and losing track of fundamentals.

    Advice to Management

    Up your staffing, spend the extra couple hundred K at your million dollar locations. Separate MAINTENANCE from TIRE SHOP. Have happier employees- see more productivity. Your 'catch em doing something good' thing is NOT working. I AM MOTIVATED BY COACHING AND COMPLIMENTS, not consistent 'we are going to get fired' comments. It's funny to me that the most genuine people seem to be the LOVE family while the others use fear mongering tactics for motivation.

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