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I worked at Luvocracy full-time (Less than a year)
Casual. Occasional catering. Easy commute.
Engineers are rude and put on a pedestal. Assistants never received appropriate raises. Communication was atrocious. Shifts were scheduled inefficiently despite several requests to change it. Uncomfortable environment. Do not expect to be treated equally or be given any proper introduction to the rest of the company. Teams are segregated in a bad way! Several issues with payment.
Advice to Management
For starters, basic respect for ALL of your employees would be nice. Just because one is not an engineer does not mean they are not valuable to the company. Consider actually listening to the people who are dealing with your customers on a daily basis. You'd be surprised by their understanding of what the problems are and their solutions to those problems.