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food trucks would come to the parking lot every day for lunch. Management in my area was competent and caring. Pretty much left alone to do my job without too much interference or micromanagement. Pay was low for the type of job but it came with benefits.
If you had a phone agent job it was like working in a sweatshop. Thankfully I was not on the phones. The supervisors and managers in the call center were mostly clueless about how to manage people and it showed in the high turnover and desperation to get warm bodies in the seats. The site shut down because they could not meet metrics.
Advice to Management
It's called training people. Treat people well and they will stay and work for you. Also pay better wages.