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I worked at MICROS Systems full-time
work for an industry leader work with great people who come from a hospitality background overtime flows like water decent benefits free soda
you are overloaded with projects to the point of people not caring and doing their job. People who DO do their job are just given more work and the people who aren't do not get reprimanded at all. Most management is now remote so it is hard to enforce anything constant promises of better frontiers on the horizon but this is rarely seen. You will just get more responsibilities with an empty promise that it will come. There have been no raises in years. the only bump is an artificial one as Oracle gives out differentials based on when you work in the day and week. Performance reviews only act as a pat on the back Management is flaky. Not there for you when you need them, but you have to drop everything you're doing when they need something. The buyout from Oracle was nothing short of a mess. Support is a revolving door because of the nature of the job but instead of hiring more people locally, more are staffed in the Philippines that do subpar work. There is nothing wrong with that if the people are trained properly, but they arent. you are fighting an uphill battle with techs overseas that are being told to do things to boost numbers so there is always a clash. This burden gets passed down to the customer. the customer relationship was completely destroyed when the local offices were closed and they stopped staffing people locally. They are merely seen as a dollar sign at this point. The only way a customer can get anywhere is to either go to social media or escalate to the executive level. This is not acceptable and it's hard to not agree with the customers who are at wit's end and threatening to pull out. All of these things add up to a lot of uncertainty and low morale in the workplace.
Advice to Management
show you actually care about your employees and your customers. There is something clearly wrong here. I'd like to think the bad reviews on here and coming from customers will actually facilitate change, but it's doubtful that they will. there will just be more things flagged, things deleted and people from HR posting fake reviews.