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Well recognized brand and market leader in benchmark indexing. Decent lateral and geographic mobility especially with more experience. Global presence and strong, diverse client base facilitate the educational process.
Senior management is reluctant to get involved with and understand the details of critical products and use cases. Growth in organic businesses (indexes, risk analytics) has been challenging as the company has achieved strong market share with the appropriate clients, but then struggles to innovate beyond the profile of the "typical" client. Instead, growth comes from acquisitions and a lot of pressure around meeting shorter term sales objectives. Efforts would be better spent on medium term strategic planning across all product lines - especially those recently acquired.
Advice to Management
Engage in more depth with clients. Rather than just paying lip service, understand how clients use the products and what the product shortcomings are. Hold everyone accountable to the success of the business over the medium term: this includes researchers, middle management, and junior analysts. Pay a little more for the associate and VP level client coverage positions and show a higher caliber employee to clients.