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I worked at Mattress Firm full-time (More than a year)
This will be a helpful review for those considering Mattress Firm. As a former employee who loved his job, I will be fair, but I'll also point out opportunities for improvement. First, this is a great job for a high school/college graduate who needs time to figure out what they want to do. If you breathe, maintain a professional appearance, and can communicate with enthusiasm, then Mattress Firm can mold you to follow their program. Mattress Firm recruits a lot of individuals who have no sales experience. It's a very easy job. You sit a desk and you sell beds. Wash, rinse, and repeat. Nothing to it. Mattress Firm pays a guaranteed "draw" (different in each market) which is very helpful to those who wish to begin a career in sales. They also have benefits (health, vision, dental, and 401K). You will make great friends! The training is amazing! Ground School is an amazing experience. The company invests a lot into training their associates because they want their associates to be successful. Finally, the company vision. Service, passion, and integrity. I'll drink that Kool-Aid.
First, this is retail. That means long hours and working holidays. If you want more of a work-life balance, do not apply for the position (unless you want to be a DM or RSD). Here are the real cons: The store you work at affects your paycheck. They are goldmine locations that everyone wants to be at, but you won't go to one of these locations until you've proven yourself. Thus, you are at the mercy of whoever comes through the door. Many have tried outside marketing and special events, but at the end of the day you have to be at the right location to make money. Yes, you still need "selling" abilities. You need to be likable. But this isn't hard. Mattress Firm is growing. How can this be a con? Certain markets will produce as many as 4 stores within 1 mile of each other. This makes the company more money, but it's a bit harder to make sales when consumers aren't sure which Mattress Firm to shop at. It helps with brand loyalty, but not with personal equity (i.e., Joe at Mattress Firm is great...instead it is Mattress Firm is great...Joe works there). Sometimes there are issues with inventory and warehouse communication problems. This is everywhere though. In order to be successful at this job, understand that the warehouse isn't perfect. You will have occasional issues, but take the good with the bad. As mentioned in my advice to management section, sales jobs naturally produce "snakes" in the grass and Mattress Firm is no exception. Be careful who you trust, because the only one who has your back is you. My DM was wonderful, but I spoke with store managers in other markets who had abysmal DM's who treated their salespeople terribly. Mattress Firm, get rid of these people! I know you want your DM's to produce, but make sure they represent the core values: service, passion, and integrity. If you want to be promoted above an AM, you have to be willing to move (this is the main reason I moved on). Overall, I think my review is fair. I would recommend this job to someone else. I think it's an amazing job with amazing benefits. But I'm not afraid to be honest.
Advice to Management
SOP does not have an official policy for splitting tickets (other than the fact that if there is a disagreement is goes to the DM). Please incorporate one. Unblock religious websites. As a former flight school attendee, I got the chance to see the corporate landscape and the heart of Mattress Firm. They have a great vision for service, passion, and integrity. But some employees do not share this vision. They have slipped through the cracks; they have low morals, they steal sales, and everyone celebrates their victories. I have met DM's in other markets who share my frustration. But these immoral salespeople produce good numbers. I feel that it starts with every person who is an AM and above. Don't be afraid to fire these people folks! Have faith that someone who has great integrity will do well. Thus, my advice to management is to hire people with service, passion, and integrity. Hold yourself accountable. Please consider giving managers of smaller stores (or stores with a lower budget) some type of incentive to stay at the store. If they primarily have lower ticket averages than everyone else, they will burn out and be envious of stores who are selling Tempur on power. Do what you want. You can say it's the man and not the land, but I'm certain that it would help keep the stores open longer.