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I worked at Moe's Southwest Grill full-time (More than 3 years)
Great place to work when you are young and full of life! The time flies because you are working hard. The owners are fair and run things the right way, with integrity in all they do. Free food every time you work, can't beat that! The management really value their employee promotions and raises are easy to come by if you are not afraid to work hard.
Being understaffed for extended periods of time can be difficult. And not having many holidays off but that comes with any food service job.
Advice to Management
Try to streamline the hiring process so it doesn't take so long to get new employees hired when the store is understaffed.