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I have been working at New York Sports Club full-time (More than 3 years)
High standards for personal trainers guarantees a great product offering to members
Terrible pay and benefits. Not a sustainable job. They don't treat their employees very well. Policy changes constantly making it virtually impossible to reach sales goals and thus one can never obtain a bonus.
Advice to Management
Be truthful about the position and increase the base salary. Stop doing budget cuts to leave managers with more responsibility and not adequately compensating them and thus not able to focus on the fitness aspects of the business.