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I worked at PNC Financial Services Group full-time (More than a year)
It was pretty steady at my branch, the customers were receptive to all the initial changes after about 4/5 months. You have the opportunity to make more money by opening up accounts, having customers sit down with advisors, selling mortgage, etc. If your use to being a teller, you would see it as a step up because you get paid a little moe. The people who come from outside of PNC get paid more than somebody who gets promoted in the company for the position though.
A traditional model only has 5 employees so your basically forced to work every Saturday. There's 5 "FSC's" now so you are all basically fighting over opening accounts, investments, etc. for all the revenue credits rather than a typical FSC getting it. Your gallop votes for your branch go WAY down because customers hate the change of having to sit down and talk to somebody when they just want to do a little teller transaction, they feel like your going to sell them something, there's been an extremely high turn over in the past year because all the loyal pnc employees are leaving because of the change and the customers are mad because of that. Lack of training.
Advice to Management
Spend more time training the newbies, the universal "one day training" is so stupid. The model needs more than 5 people. Capital One is going Universal as well so you better work out all the kinks before all your customers switch over to a bank that cares what they think about the changes.