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I have been working at Parallels full-time (Less than a year)
This company is a leader in its field. Good choise: 1) If you have some IT-experience and want to grow up (company will pay for your Microsoft and Red Hat exams); 2) If you want to work in a world-wide comany (most of the engineers are from Russia, but customers are from all over the world); 3) If you want to gain experience in working with a large service providers and want to understand their internal IT processes (Hosting, VPS and many other services).
1) High barrier to entry; 2) It's difficult to combine work in Support Department and studying at the University.
Advice to Management
Make an advertising company in Russia. I'm talking about the Odin Service Automation. The company is well known abroad, but almost unknown in Russia. Our country is developing in the IT direction. The company will acquire more customers here and in the CIS countries, if Odin tell them about yourself. As result, you get more national service providers as customers and talented engineers as employees.