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I worked at Paycom full-time (More than 5 years)
Paycom is a wonderful company, I loved working there! Over the several years I worked there, we experienced a lot of growing pains. At the rapid rate we were growing, that's to be expected. The culture made a huge shift as soon as Stacey Pezold moved to operations. She is SO motivational (can she please do a Ted talk?!) Her attitude is infectious, and I honestly believe she is one of the main reasons the turnover in the service department got so much better and it became more enjoyable to work in (her and Chad Raymond, he's awesome). They want their people to do well. When talking to either of them you really feel that they care about you not just as an employee, but as a person. I loved the people I worked with, and I loved how much I was able to grow as a leader. The work is extremely challenging. If you have never worked in the service department you won't understand what that means. But, that's why only the best of the best survive. If you are hired in the service department and also if you have been successful in PSD that's something to really be proud of. You are the MVP's of Paycom!
For me, there was only so long I could handle to hours and stress. This wasn't ultimately why I left but it was of course a factor. Because everyone in PSD is so awesome, they give it 110% (yeah yeah I know that's not an actual percentage but you get the point). That's hard to maintain, and that's why eventually you lose good people. The only way to fix this would be to decrease the workload, which I understand is hard to do when the company is growing at the rate it is. The work isn't suffering, the clients aren't suffering, but some specialists and team leaders may be. It's gotten better every year, so I'm sure it's a matter of time before this issue is sorted out. Also, sometimes major decisions are made without careful consideration or consistancy (I mean this strictly from a people standpoint, not a product standpoint). For instance, letting an employee go, demoting someone, promoting the wrong people, etc. It's not just how a decision will impact that one individual, but what about the impact that it will have on others. What is the true motive of the decision? What kind of message is the decision sending to your people?
Advice to Management
Treat the cause, not the symptoms. What is making employees in PSD feel annonymous reviews are a safer outlet than talking to upper management? That's the question you need to start asking (hint: it has nothing to do with TL's). Leverage people's talents. Not everyone should be a manager. Doesn't mean they aren't on the right bus, just not in the right seat. Other than that, keep doing what you are doing. I have no doubt that Paycom will continue to double over the next several years. The product is amazing and the people are amazing. I will recommend Paycom to anyone looking for an exciting/challenging/fun job and anyone looking for the best product on the market. World domination is seeming more and more like an attainable goal.