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I have been working at Petersan Group full-time (More than a year)
There are no pros for the agency or any of their staff, whether agent or receptionist.
Unless the interview ended in an immediate job offer, they don't contact you to let you know it didn't go well, or to give you feedback. In fact, they won't even accept your calls or return them. If you can't make money for them, you're dead to them. Being left in limbo and treating people this way is utterly unforgiveable.
Advice to Management
Remember that your candidates are professionals and would like to be treated accordingly, and get a book on legal ethics and professional business practices and read thoroughly.