Pillar Hotels & Resorts – Sunnyvale, CA
• Manages and controls the overall front house guest experience to include registration, creative guest problem resolution, correct billing and… ClickCast
Pillar Hotels & Resorts – San Jose, CA
As a Revenue Manager, you will fill a pivotal role through the maximization of assigned hotels revenue and market share and working with General… ClickCast
Pillar Hotels and Resorts – San Jose, CA
As a Revenue Manager, you will fill a pivotal role through the maximization of assigned hotels’ revenue and market share and working with General… Pillar Hotels and Resorts
I have been working at Pillar Hotels and Resorts full-time
The hourly associates work extremely hard and are great team players. I constantly see other hotel companies snag our employees because we pay poorly and don't have a budget for the amount of staff we need. Hourly associates have been working at one hotel for 10+ years and are not even making what minimum wage is changing to as of Jan 1st 2016.
I have never been treated so poorly and unfairly by anyone I have worked for till I came to Pillar. This company loves to "talk (and talk behind employees backs to other managers)" and spit out new initiatives every 2 seconds but no one "walks the talk" and all the work falls on the property level with the high level managers simply letting us flail around with no budget and no staff. New GM's are constantly coming into hotels that have thousands of unpaid invoices left from the previous regime with no one supporting the property when they don't have a manager. Shouldn't the RDO's be doing this? Common sense is the least common of the senses and favoritism and nepotism is rampant with this company. Stay clear if you have good values and like to work hard and get acknowledged for your hard work.
Advice to Management
Talk to the GM's, AGM's and Ops managers about how they feel about their support staff above them. I know many that feel like they shouldn't ask for help because when they do they never get it. If they do get help, like another comment said, the RDO's and RVP's just come in and pat each other on the backs while not actually dealing with any real problems. You will keep promoting from within and moving people into positions just to fill holes and then wonder when people aren't performing well. Give them support not just mass emails with lots of back handed comments about "you know who you are" when not performing.