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I worked at PlusNet (More than 3 years)
Friendly people, overwhelmingly want to do a good job (there's always a few anywhere who don't). Good UK service team who shine in the industry. Management team driven and the business is growing fast, creating jobs.
Need to invest in systems ahead of the growth curve to ensure customer service record is maintained .
Advice to Management
Convince BT to invest in systems as well as marketing to ensure growth can be sustained for many years to come -it's a great business, keep it that way.