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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
104 Ratings
  • A mixed, messy bag.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Bend, IN
    Former Employee - Anonymous Employee in South Bend, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Press Ganey full-time (More than a year)


    - A corner on their market. - Flexible hours, - Yearly Employee Bonuses. - Great HR support for employees. - Great Benefits - Employees care about each other. - Plenty of work to do. - Meaningful work.


    - Aging data infrastructure. - Incredibly siloed departments. - Arbitrary management choices & deadlines - Corporate dog and pony show meetings that repeatedly rebrand existing initiatives. - Work is frequently thrown away - Work is frequently trapped in bureaucratic limbo, being both funded and not funded. - Employees don't have enough training, leading to crazy-quilt solutions that are not evaluated for the level of risk they present. - "Your desk is frequently on fire", (frequent choatic show-stopper emergencies that prevent the real work from getting done.) - Leadership very disconnected from employees. - Employee reviews follow a strange, abstract template that has very little meaning to all involved.

    Advice to Management

    You guys have your challenges like any other company, so I wish you well.. The Cons above are seen in various departments (not just one job type). There is so much potential for this company if the right choices are made. Hopefully this feedback will help you. My own advice: - Get realistic about your business processes. - Assimilate your disparate teams and their processes. - Set your process management people up for success, stop under-staffing them. - Listen to your employees, not just management. They are constantly telling you that the work needs to be correctly. - Invest in Quality Control. (outside of the survey distribution part of the business). This means pay more attention to long term. - Actually follow the Agile methodology the company promotes. - Don't set dates up in advance, get realistic estimates first. - Invest in training for your employees.

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