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I worked at QinetiQ North America full-time (More than a year)
Good working environment, relationship with colleague & some folks from other departments were family-oriented. We help each other produced good product & services for NASA. Flexible working hours & descent compensation.
Tools & infrastructure not properly developed, validated & verified by users prior to tool launch, thus creating a lot inefficient, wasted effort in time & resources, along with employee frustration. Processes could've been better & streamlined more efficiently thereby allowing more efficiencies to be developed in many areas.
Advice to Management
The negotiated contract should not be just upfront promises to customer to gain contract, it should be achievable using proper management tool. Investments need to be made for proper tool to keep both customers and employees happy. Good employees can be quite hard to find, good tool produce less chaos, thus help keep good employees from flocking out the door. Good & solid management decisions along with proper management education & tools are keys to successful contract, especially for when the contract has pre-determined boundaries, such as lots of unknowns & the ever-changing design requirements. Management decision needs to be driven by key upper management folks being very much involved & fully understand the technical side & what is at stake.