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Good place to learn virtualization technology, pretty laid back support group. Reimbursement for approved certification like VCP, and MCSE.
Have been working here for three years, recieved 3% raised, which was pretty much nullified by furlough for two of the three years working here. So far Q1 2012, I've seen layoffs in my department, and no furloughs yet. Also, my department is very numbers driven, and heavy on customer satisfaction. The support role is more of a customer service role, than a technical/engineering role.
Advice to Management
Be more visible and do a better job of communicating changes to the team.