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I worked at RentPath full-time (Less than a year)
The product is good and the company has been aggressive about SEO/SEM, to ensure that it performs for the customers. Glad to see new CEO on board, hoping he can make the necessary changes to make the company reach full potential.
Company will not provide reps with pens, an expense account for lunches for customers, branding give-aways, local association memberships, ad exposure in the much-beloved and necessary trade magazines. This makes a poor, miserly impression and impedes relationship-building with clients. Also, the internal CRM tool is a complete mess, slapped together by someone who left the company and never corrected. A good crm tool is critical for planning, forecasting and strategizing. This needs to be cleaned up and professionally-executed, properly and immediately. Reps spend time putting garbage in and taking it out - instead of having clear direction for success out in the field.
Advice to Management
Dump your crm database and build it fresh and correctly. Re-assign territories for fair, equal distribution. Pay the membership fees to join the local associations - to be part of the multi-family "family". Give the reps fun give-aways, plenty of pens and a decent expense account allowance, to bond with their top clients and prospects and take market-share away from the competition.