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I worked at Retalix full-time (More than a year)
Front-line people care about their customers but feel compromised by the limitations of the Supply Chain solutions.
Old-school management runs the place on a quarter-to-quarter basis. Will "give away the store" at the end of every quarter in an effort to make their number. These actions were very demoralizing (and costly) to commissioned sales reps. Solutions are the result of multiple acquisitions over the years but none are integrated or well supported. Little to no modernization efforts/investments. Most uncomfortable situation in a 15+ year career in sales -- never felt confident in what I was told our products could do.
Advice to Management
Figure out if you want to be in this business or not. Staying in it will require some significant investments in the products. Engage the front-line sales/ops team if you want the skinny on management and the products - your leadership is not being honest with you.