Ritz Carlton – Greensboro, GA
Operate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged… jobsradar.com
-Highest prices in the business, so the best job for gratuity based incomes. -Looks awesome on a resume. -Successful by association.
-Unnecessary mandatory classes. -The "Never Say No to a Guest" mentality can be frustrating. Although there is no doubt this is what separates the company from competitors and is essential to hospitality success, front line employees bear the brunt. Guests are always justified in their requests and you must cater to them. While this is generally reciprocated by guests in ensuing gratuities its not always recognized. And if the guest makes a stink about you not being perfect in any way you will be sure to hear about it from management.
Advice to Management
-More front line employee recognition. Management always seems to get overly rewarded for standard success, while those immediately affecting guest relationships are lucky to get a pat on the back. -It will sound silly and unexpected, but more training for everyone. This Ritz-Carlton had a very throw them to the wolves mentality as far as assimilation.