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I have got nothing good to say about this role at all. I didn't enjoy any parts of this role. I would have given them no stars if it was possible.
I worked here as a Social Media Specialist thinking I would join a big organisation's marketing team. I was told that this was an exciting role supporting Bosch Security Systems working on their social media channels and I was required to provide quite a bit of proof about my marketing and social media experience. Once started I found out that I was a call centre agent dealing with customer complaints on a number of social media channels. The role had nothing to do with being creative, creating content or doing analysis. All you do as part of that role is to forward cases to the actual social media page managers. That's literally it. They do not offer any sort of development opportunities and are extremely unprofessional. In the job advert it said they provide many benefits, such as healthcare, optical care, etc. On joining I asked for those benefits, only to be told that that's not really true and they don't offer healthcare at all and optical only if it has got to with work on computers. The equipment is pretty poor and you don't even get a DSE assessment to see if your work station has been set up correctly. They gave me incorrect information on pension schemes. However I still decided to join the scheme paid 2 months' contributions only to be told that I hadn't even been enrolled on to the scheme. This is by far the worst company I have ever worked for. I would not even buy Bosch products anymore having seen how they deal with customers. They don't have any sort of induction programmes so you get in on your first day and nobody knows why you are even there. It was the most disappointing and horrible experience. Unless you are looking for a call centre agent that doesn't require a lot of thinking and you are not bothered about incorrect pay, benefits or anything else, this is a horrible place to work. I spoke to at least 5 other members of the team who were not aware that this was a call centre before they started. I left after only 3 months and this was the best decision I made!
Advice to Management
Stop lying to people at interview stage and just tell them it's a call centre.There is no point in getting people in only for them to leave after a few months. If you want to run the company as horribly as you are get people with low expectations who are not bothered or career focused and they might stick around. But don't employe Master's graduates with years' of work experience promising them the world. They will find out on their very first day that this is not a good company to work for!