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Screwfix Jobs in Yeovil, England

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Show:  All Results Last 7 Days
2 days ago

Supply Chain Planner – new

Screwfix Yeovil, England

Reporting to the Category Supply Manager, you will play a key role in delivering our "100" available from stock" promise. If you're looking for a… Screwfix

7 days ago

Undergraduate Placement

Screwfix Yeovil, England

Our customers are the most important part of our business. But great ideas come in a close second - and our Marketing team is where… Screwfix

18 days ago

Service Assistant

Screwfix Yeovil, England

As the friendly face of our Trade Counter, you’ll take great pride in meeting the needs of our customers and providing a service with a smile – no… Screwfix

17 days ago

Customer Service Representative - Full Time

Screwfix Yeovil, England

You will understand your audience quickly, adapting your manner accordingly, whilst using your data entry skills to capture customer information or… Screwfix

1 day ago

Web Campaign Coordinator – new

Screwfix Yeovil, England +2 locations

Come and play a pivotal part in the digital marketing strategy for a market leading ecommerce team. Youll support our email and affiliate channels to… TotalJobs.co.uk

10 days ago

Programme Manager

Screwfix Yeovil, England +2 locations

We like our customers to have the best. Like the click and collect service that allows them to pick up any of our 18,000 products in-store within… TotalJobs.co.uk

12 days ago


Screwfix Yeovil, England +14 locations

Buying here is not just about strong negotiation. Yes, we always make sure we have the best products for the best prices but you'll find that we do… TotalJobs.co.uk

12 days ago


Screwfix Yeovil, England +13 locations

Buying here is not just about negotiating the best terms. You'll develop your category and meet your sales and profit targets by listening to what… TotalJobs.co.uk

17 days ago

Content Support Assistant

Screwfix Yeovil, England

We're looking for candidates who have experience of dealing with large volumes of data and who tackle obstacles with common sense and tenacity. Using… TotalJobs.co.uk

12 days ago

ECommerce Analyst

Screwfix Yeovil, England +2 locations

Lets set the scene. Not content with our huge growth in the UK, were now taking on Europe. Our International Trade team are in charge of building a… TotalJobs.co.uk

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8 Ratings
  • Helpful (1)

    Life as a Customer Service Representative in the Contact Centre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Assistant in Yeovil, England (UK)
    Current Employee - Customer Service Assistant in Yeovil, England (UK)
    Positive Outlook
    No opinion of CEO

    I have been working at Screwfix full-time (Less than a year)


    After working in Customer Service for a few years it is nice to finally have a Customer Service job where I feel valued. You are given the freedom to get on with your work on your own but you know you always have a team that you can fall back on and rely on for key advice and support if you need to. Monthly bonuses are quite easy to achieve when you put In the work, I started achieving bonus the first month I was eligible and I have achieved it almost every month since. There are many training opportunities and chances to move into other parts of the company, if you are interested and you put in the work, they will happily let you find the position in ScrewFix that is best suited to you.


    As this is a phone-based job, some customers can jump straight to being angry and unfair because they can "hide" behind their telephones. Most of the time this isn't an issue because ScrewFix's clientele are usually friendly and knowledgeable, but it can be frustrating at times when you just want to calm a customer down and fix their problem and all they're doing is yelling at you. I have found, because I am female, that some customers also believe that I have no idea what I am talking about when it comes to deciding what the best tool for the job would be or just when I give them product specifications as stated by manufacturers. Some times they will insist on talking to a manager instead of me but the joke's on them - Most of the Contact Centre managers are female! The point of all this is, the only 'cons' I could think of are ones to do with the customers, not the job or the company itself.

    Advice to Management

    My advice would be to make managers in the Contact Centre more readily available. Although every team has their own manager, at times you may find yourself looking around for one and you can't see one anywhere because they're all in a meeting, or busy doing something else. I'm not sure how to fix this exactly, I just know that it can be frustrating.

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