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I worked at ServiceMaster full-time (More than 3 years)
The customer's were excellent to work with along with the programs and downloads were all up to date and top of the line.
Too many employees were hired that did not know what the mission of the corporation or understand and/or taking it serious.
Advice to Management
Be fair to employees whom work hard and not because they go out and have a drink with you after work or overlooks an employees mistakes because they are your 'buddy.'