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I worked at ShopperLocal full-time (Less than a year)
Taught me how to deal with putting out fires quickly. You deal with a huge range of personality types, so you get comfortable working with all sorts of people *fast*.
I left a while ago, so it would be unfair to list some of the issues at the time I was employed as they could very well have been fixed by now. One con was the health benefits (cigna at the time), which didn't cover much and would have been way too expensive to add any family members to.
Advice to Management
Always keep the lines of communication open; never let anyone fear that their job is at stake if they speak up about a concern of theirs.