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Excellent technology - leader in Video Standards and design. Extremely bright engineers, but the Operations side is staffed by incompetents who sometimes don't even know how to use a computer.
Company is run by short-term focused CEO mainly concerned with building his own wealth. This culture trickles down into management. Upper management disconnected from workers.
Advice to Management
Listen more to engineers and other technical people. Don't commit to projects when you don't know what's invovled. Don't assume things will get done just because you say they should. Less arrogance.