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I worked at Southern Water (More than 3 years)
Some really great and fun people to work with on the ground. Some good experience people who can fix anything with tape and a screwdriver.
Poor work life balance, poor management, poor wages & benifits, constant lies, no clear direction. MEICA guys having to savage spare parts. The company pushes people to have stress level! Pushed to work over 24hrs
Advice to Management
My advice is to listen more, look at your assets & reward the hard work of your employees. People won't be happy until the call centre is happy.