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Southwest Airlines Jobs in Phoenix, AZ

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6 days ago

Customer Service Representative

Southwest Airlines Phoenix, AZ

***CALL CENTER POSITION*** ***Southwest Airlines will accept your job bid for the Customer Service Representative position ONLY if you are a… Southwest Airlines

16 days ago

Material Specialist

Southwest Airlines Phoenix, AZ

WORK ACTIVITIES/CONTEXT: • Provides friendly service to and maintains positive relationships with all internal and external Customers… Southwest Airlines

25 days ago

Principal Service Engineer

Southwest Airlines Phoenix, AZ

include: • Provide technical instructions and substantiation for repairs to correct discrepancies not covered by the manufacturer's technical… Southwest Airlines

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Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
508 Ratings
  • Helpful (7)

    Call center reservation agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support & Services in Phoenix, AZ
    Former Employee - Customer Support & Services in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Southwest Airlines full-time (More than 3 years)


    The benifits were great including free flights when there was availability to fly standby.The job has great flexibility by allowing workers to shift trade and also allowed you to give tour shift away if someone was willing to agree.


    The call centers were an awful place to work. I dreaded going to work. Morale was low due to being treated like children. You were not allowed to sit where you wanted. You had to sit in what they called zones. Hard work was not appreciated. All the supervisors cared about was how many rental cards you booked and how many people you transferd over to the credit card company. Call center reps don't truly have the freedom to assist customers because they are only supposed to be on a call for 300 seconds which is not responsible when you are trying to provide good customer service which includes booking a flight, helping to research travel funds, booking cars and pushing the Rapid Rewards credit card. Then when they say no tell them why they need to upgrade, why they need the rental car and why they need the credit card. Also, they are ridiculous about attendance. I couldn't get my shift covered and missed my grandmothers funeral so I wouldn't get an occurrence because as a single mom I needed the job. A co- worker went into labor but was told she was not able to leave until her paperwork was done or she would get an occurrence.

    Advice to Management

    Southwest needs to take care of their customers and not be so concerned about call times. Without cucustomers there would not be a Southwest Airlines. Also, take care of your employees and they will take care of you.

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