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I worked at St. George's Healthcare NHS Trust full-time (More than 5 years)
Prestigious teaching hospital that promotes a collaborative work culture. Kind and knowledgeable staff who endeavour to help their patients and their colleagues. Varied work environment with comprehensive clinical specialisms and support for continuing professional development.
Inefficient and excessive administrative practices that hinder clinical performance. Under-investment in IT infrastructure leading to work inefficiencies. Recent increase in staff turnover and decreasing staff morale due to austerity measures, staff shortages and poor communication between senior management and clinicians.
Advice to Management
Open lines of communication between clinicians and executives and senior management to facilitate patient-centred service improvements. Encourage collaborative discussions with staff and departments to share resources and knowledge to improve care quality and cost-effectiveness. Encourage culture of service innovation and empower fontline staff to share their insights to improve patient care for colleagues.