StarRez – Denver, CO
StarRez is currently seeking experienced training professionals with the desire to join a dynamic and successful team specializing in software to… Job Board
StarRez – Denver, CO
StarRez is currently seeking experienced system administration professionals with the desire to join a dynamic and successful team specializing in… Job Board
I worked at StarRez full-time (More than 3 years)
StarRez is a small, but rapidly growing, company with a "family" attitude. Managers and execs are available to listen to your concerns any time, and they like to think they make their employees feel empowered to make the best decision for the customer. Flexible schedules and work-life balance are great. Because it's a private company, you don't have to deal with a lot of red-tape and beaurocracy, which can be a con as well. Free lunch every Friday and company-paid insurance premiums for employee are great!
The office is loud and chaotic. Salaries are way too low for the market for anyone below management. The motto "you can do no wrong if it's for the customer" makes it hard to draw boundaries between what the customer wants and what the customer contracted for, especially when management overrules you and makes you look incompetent and a liar. No opportunities for advancement. Some managers have poor follow up. Crappy hardware and infrastructure for a technology company. No true SysAdmin team. Delays due to time difference between Denver and Melbourne, AUS are painful and frustrating, especially since all dev & QA is only done in AUS. So many admin duties for Project Managers mean you spend as much time with those as you do customers.
Advice to Management
Increase salaries, add 401k matching, add Flex Spending Account. Get rid of the bad apples/non-performers in Support. Figure out that saying yes to customers all the time just because they complain is not actually the best thing for either the customer or the company - sometimes you have to say no, and actually mean it. Buy better computers for employees and build a faster network. Put a Dev & QA team in Denver. Stop using SharePoint, or at least put a hosted version in Denver so it's faster.