State Farm – Pleasanton, CA
OF THIS POSITION? • Assists Claim Litigation Office with delivering legal services. • Performs routine but varied duties requiring a… State Farm
I worked at State Farm part-time (More than a year)
Before I begin with Pros/Cons this review is based at the call center not at one of the agency office locations. - Competitive commission structure - During On boarding you're welcomed as family. - When first hired you are made to feel like State Farm is a career choice rather than a job choice - one of few companies who still has a Pension Plan - They offer "courses" you can take to expand your knowledge. - No actual "point system" for attendance - Ability to pick up extra hours/ full time hours just not with all the full time benefits.
- Minimal room for growth if you do not have some type of degree. - Once on the floor the atmosphere seems more of a "How will it benefit ME" vibe. - As in those who are advancing in their career are only concerned in how to get to their next goal in management and not so much helping their team. - Favoritism - Of course it will happen we are only human. But usually if there is favoritism it is done in a Discreet way, at SF it is not. - Older software and Web applications. - No way to access paycheck stub from home - In a sense "pushed out" rather than fired. - No one person can really make you hate your job that is a choice. But they can make it very uncomfortable to where you no longer want to work their.
Advice to Management
Stop being so paper driven i.e micro managing. Yes ACW/AHT/Wrap up all matter but I found that many of the employees decreased in their sales potential because they were more worried about hitting their talk time/wrap up numbers so they wouldn't get a memo in their file. I feel if the numbers for sales are done correctly and out weight the benefits of talk time then why would a shield even be spoken of.