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I worked at State Street full-time (More than a year)
Please note, there is a Boston Tax Team in kansas city, and a new york tax team in kansas city. This review is for the new York team. The New York team in Kansas city started 2 years ago with only associate 1s. The pros for the new York team: Great flex time Overtime pay during tax season No micromanagement
The pay is low compared to the market and management does not provide a lot of verbal recongition of a job well done. The tax team in new york has poor organization, poor communication, and hardly no training opportunities. This makes it difficult to learn the job if you are not an independent learner. Management in New York loves having a hands-off approach and does not handle conflict or communication very well. They love to point fingers instead of working to resolve issues and put the client first. Most likely when you start this job, you will have to read from a textbook for the first 1-2 weeks of employment while they scramble around trying to get you access to login, and order you a phone. Tax season is 50 - 60 hour work weeks and if you get assigned a difficult fund, it can be up to 70-80 weeks. Your manager is located in New York and usually will be too busy to speak with you except for about once or twice a week. There is not a server for the New York files in kansas city, so be prepared to run into a bunch of IT problems that helpdesk in India is unable to solve (also management will usually not help you get your IT tickets resolved). Besides tax season and estimate season, you will be sitting around bored all day unless you have a difficult fund, or you volunteer to help others.
Advice to Management
Stop trying to grow the team in a remote location. Let it burn and die. In order to be successful you must invest time, training, communication, and working computers for a team to succeed. The tone from the top needs improvement to make sure all of upper management are on the same page. If you are hiring people out of college with no experience, walk them through the network paths, show them how to send an email, make a phone call, etc. Don't expect an entry level hire to automatically be able to wrap their head around a 60 tab excel template during tax season. Provide excel training. Do not hire during tax season an entry level hire.