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I worked at SunGard Higher Education full-time (More than 3 years)
The company has a decent product and a solid sales force. It holds a solid place as a leader in the higher education ERP space.
Management exhibits no true leadership and sales is permitted to sell vaporware. The middle managers will consistently make commitments their teams are incapable of fulfilling.
Advice to Management
Re-establish credibility with customers and reign in the sales people in order to re-establish the brand. Empower the employees to make positive changes for the company.