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SunTrust Jobs in Cookeville, TN

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Show:  All Results Last 7 Days
4 days ago

E-Phone Team Manager

SunTrust Cookeville, TN

Directly supervises the day-to-day activities of 25-35 SunTrust Online (STOLI) Representatives. Provides direction, leadership and motivation to the… SunTrust

7 days ago

Digital Services Rep

SunTrust Cookeville, TN

Responsible for answering and responding to inbound and outbound calls from SunTrust clients, third-parties, and internal departments i.e. - Retail… SunTrust

30+ days ago

Digital Client Service Representative

SunTrust Cookeville, TN

Receives and/or places phone calls, which are basic and routine, answering client and non-client questions within set standards. Performs various… SunTrust

30+ days ago

Contact Center Sales Representative

SunTrust Cookeville, TN

Satisfies regulatory requirements for holding the position, including determined by SunTrust to meet the qualification standards imposed by the Loan… SunTrust

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SunTrust President and CEO William H. (Bill) Rogers Jr.
William H. (Bill) Rogers Jr.
474 Ratings
  • Helpful (1)

    Company has great overall vision, but poor employee skills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Banking Specialist in Cookeville, TN
    Former Employee - Online Banking Specialist in Cookeville, TN
    Neutral Outlook
    Approves of CEO

    I worked at SunTrust full-time (More than 3 years)


    The office culture of the call center is pleasant, people are pretty nice to each other. Promotions are yearly and at bare minimum to keep employees pacified. If you can upsell, you can get a considerable amount of commission. Company offers vacation and paid volunteering days. Community involvement and charity work are encouraged. Completing a degree program is encouraged and compensated, if it is a degree in a field of work you can use in the company. Paid training time is generous, or it was while I was there. 401k plan, IRAs, HRAs, health and wellness bonuses, and many other financial planning and saving options are all offered. Employees get access to premium banking accounts and are forgiven one fee a month.


    A black cloud hangs over employees to meet complicated goals set by management. Up selling goals for being paid a monthly commission push employees to sell things to customers that the customer does not need. Everyone worries about their positions, because the company is outsourcing so much work internationally now. Team managers have and abuse too much power, and do not have to answer for their actions. Personal growth in the call center is slow, promotions are rare and usually only because a need develops due to someone else quitting, not because of actually earning it. Although there is a nice, quiet place to eat, limited lunch options are available through vending machines. The call center is located about 5-10 from town, so rushing to go buy lunch on a 30 minute lunch break can be tricky.

    Advice to Management

    It would not hurt to get to know your employees a little better. Some management is good, but you can tell the good ones are over worked, and almost seem disinterested in the bottom level employees. Other management act like they only show up to work for a check and do the bare minimum interacting with their inferiors to get the job done. Its easy to forget that you are part of a team when you do not participate in it. Then higher management gets upset when goals are not met. It is not always just the workers to blame, you should not put so much faith in your team managers' words.

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