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I have been working at Sur La Table part-time (Less than a year)
Good non-management staff to work with and great discount. Excellent store product mix.
I was hired as a "seasonal" sales person AFTER Jan 1, 2013. It turns out that I was only there to help with inventory---this was not stated at the time of hire or I would never taken the job. They told me that I would have about 12 - 16 hours per week as a part timer when, in fact, I haven't been scheduled for the past 3 weeks. Management in the Austin store has turned over completely ----they are well meaning but lack any real experience in dealing with staff.. On balance--with years of retail experience--this is the worst management team I have ever seen. Area management has also been completely non-responsive to emails seeking to understand their policies.
Advice to Management
Improve your abominable staff communication. Educate your store management team on how to engage with their staffers and create a team--talk to your people!