T-Mobile – Kaneohe, HI
Welcome to the big leagues. Here, you’re more than a sales person. You’re the face of our company for thousands of potential customers. You’ve got to… T-Mobile
I have been working at T-Mobile part-time
Great benefits (medical, dental, drug, vision, etc), plus so much more.
This particular position is GROSSLY underpaid. The tasks given to the SOA are all tasks that used to be completed by the assistant manager. Assistant Manager permissions are required to do some of the inventory work. But we are paid $10 per hour in my market. As a point of reference, McDonalds workers start at $9 per hour in my market and I'm sure they have far less responsibility. To make matters worse, the job is slated as a part-time position but the better you are at your job, the less likely you are to finish in 25 hours a week. I am relied on so heavily to maintain fixtures (I have no electrical background but I practically carry a tool belt at work), handle all merchandising, inventory in and out, returns, supply ordering, organization, daily POS paperwork, and so much more. If something in the store breaks, they look to me to fix it. If an accessory or phone is missing, they ask me when it's coming. If the reps screw up their trade-in process or mishandle their POS transactions, there goes my $100 bonus for the month. So my one incentive to do well is not even in my control.
Advice to Management
Pay for performance. Isn't that what we've always said. So pay your SOAs accordingly. Don't base their measly bonus on transactions that RSAs and RSMs control--there is absolutely nothing in it for the SOA to try harder, to encourage the reps to sell more accessories or phones, to make processes run smoother because we are not appreciated based on our comp structure.